Support

Contact NamHub

NamHub is an online-first business operating from Windhoek, Namibia. Email is the fastest way to reach us — every message is read by a person, not a bot. We reply to most messages within one business day.

Email us

Account, billing and bookings[email protected]Sign-in problems, plan or invoice questions, booking changes, listing edits, verification uploads.
Safety and emergencies after a stay[email protected]A safety incident at a property, a host or guest conduct concern, or a request for emergency accommodation. For danger right now, call the Namibian Police on 10111 first.
Fraud, scams and impersonation[email protected]A suspected fake listing, a request to pay outside NamHub, or someone impersonating NamHub staff.
Business, directory and partnerships[email protected]Claiming a directory listing, advertising, affiliate enquiries, and press or media requests.
Privacy and data requests[email protected]Access, correction or deletion of your personal information, and questions about our Privacy Notice.

WhatsApp and phone

+264 81 650 2602

Messages only during launch. For an emergency, call the Namibian Police on 10111 or the ambulance service on 211 111.

Support hours

Monday to Friday, 08:00–17:00 Central Africa Time (CAT, UTC+2).

Safety reports are triaged outside these hours. We aim to acknowledge every safety report within 4 hours.

Business details

NamHub
Windhoek, Namibia

NamHub is online-first: we do not have a public office or walk-in address at this stage, and all support is handled by email and WhatsApp. NamHub is not yet an incorporated company, so there is no company registration number to quote; business details are available on request from [email protected], and the seller details for your order appear on the invoice Paddle issues. See Business Details.

Payments and invoices

Card payments for NamHub subscriptions, listing boosts, contact unlocks and digital leases are processed by Paddle.com Market Ltd, our Merchant of Record. Paddle appears on your card statement and emails your receipt. You can view or download invoices and manage your payment method at paddle.net using the email address you checked out with — or open Account → Subscription while signed in and use “Manage billing & payment method” to open Paddle’s secure billing portal.

Before you write

These pages answer most questions immediately.

NamHub · Windhoek, Namibia