Refund Policy

We want you to be happy with NamHub. If you are not satisfied with a paid subscription or one-off charge, you can request a full refund within 30 days of the payment date, for any reason.

Card payments on NamHub are processed by Paddle.com, our Merchant of Record. To request a refund for a Paddle-processed order, visit paddle.net and sign in with the email address you used at checkout, or reply to the receipt Paddle emailed you.

You can also email us at support@namhub.app with your order or transaction reference and we will help coordinate the refund with Paddle.

Approved refunds are issued to the original payment method by Paddle. Depending on your bank and card network, funds usually appear within 5–10 business days after the refund is processed.

You can cancel a subscription at any time from your account settings. Cancellation stops future renewals. Your paid plan remains active until the end of the current billing period. Refund requests for the current period are handled under section 1 above.

NAD wallet balances funded by manual deposit are refundable to the funding method on written request while the balance is unspent. Once wallet credit has been used to pay a host, driver, or business on the platform, that portion is no longer refundable through NamHub — resolution is handled under our dispute process.

We may decline a refund where a request is made more than 30 days after payment, where there is clear evidence of fraud or abuse of the refund policy, or where the applicable law does not require one.

This policy does not limit any refund or cancellation rights you have under Namibian consumer law or the laws that apply to you. Paddle's own Refund Policy at paddle.com/legal/refund-policy also applies to Paddle-processed orders.