Report a Stay or Business Concern
Something did not go as expected? Whether it is a property that was not as described, a host who was unreachable, or a business that failed to deliver — use this page to tell us. Every concern is reviewed.
Types of Concerns
Housing & Stay Concerns
- Property was significantly different from how it was listed
- Host was unresponsive during your stay
- Utilities or amenities advertised were unavailable
- Undisclosed shared spaces or additional occupants
- Lease or booking terms were not honoured
- Forced early checkout without adequate notice or refund
- Security deposit withheld without legitimate justification
Business & Directory Concerns
- Business is permanently closed but remains listed as active
- Incorrect contact information
- Staff behaviour was threatening, dishonest, or unprofessional
- Services were not rendered after payment was made
- Business is operating outside of its listed category
Directory & Services Concerns
- Listing advertised services that do not exist
- Charged more than the advertised or agreed price
- Service provider was unprofessional or behaved inappropriately
- Business is operating outside of its listed category